By telephone:
Telephone lines are open Monday to Friday 1.30pm to 7pm, Saturday 12.30pm to 7pm and Sunday 1.30pm to 5pm. Tel: 01403 750220. *these times may be subject to change dependent on our event schedule
In person:
The box office is open Monday to Friday 1.30pm to 7.30pm, Saturday 12.30pm to 7.30pm and Sunday 12.30pm to 5pm. *these times may be subject to change dependent on our event schedule
Online:
The Capitol’s online booking service offers a secure way of booking tickets with the option of choosing your own seats.
The following tickets are not available online: Leisure Access Card (LAC) and Wheelchair Platform, please call the box office on 01403 750220. Assisted Access Scheme members will also need to make their bookings direct with Box Office over the phone or in person.
Payments:
MasterCard, Visa, Electron, Delta, Solo, Switch and Maestro are accepted. We do not accept American Express.
Admission For Children
Children under three will not be admitted into the auditorium except to productions aimed exclusively at children. All children, including babies, must be in possession of a valid ticket. A free ticket is available for children under 2 years – please collect an Under 2s ticket from Box Office on the day of the performance. No child (of any age) will be admitted without a valid ticket.
Further Information
Theatre Concessions may be made available to:
- Full-time Students & Under 16s
- Any person aged 60 years and over
- Leisure Access Card holders (LAC)
A Leisure Access Card is available free to residents of Horsham who are on a low income. Follow this link: https://www.horsham.gov.uk/sport-and-leisure/leisure-access-card/apply-for-a-leisure-access-card
ID for discounted tickets (as well as for proof of age) will be required at the time of purchase AND at the time of performance.
Group Booking: Group discounts are available for certain performances; please ask the box office for details when booking.
Theatre Tokens (nationwide scheme) are accepted for both film screenings and theatre shows at The Capitol. They must be redeemed directly with our Box Office (not online) and they can also be purchased as gifts direct from our Box Office (not online).
Meerkat Movie codes cannot be redeemed online. They must be quoted directly to Box Office.
Only one concession or discount applies per ticket. Concessionary price tickets must be requested at the time of purchase, as discounts cannot be applied retrospectively.
Please note: The Capitol reserves the right to introduce discounts and other price changes without notice. These will not apply to tickets already purchased before the announcement.
Reservations
Reservations are only permitted for theatre group bookings of 20 or more.
Exchanges/Refunds
All tickets once purchased are non-refundable. Tickets can be exchanged for another performance of the same production for a fee of £1 per transaction. We regret that such exchanges cannot be made after the event in question. If a show has sold out we can look to re-sell these for you, subject for a fee of £2.50 per ticket, if these tickets are resold we can then release these funds back to you via your original payment method.
The Capitol Performance Policy
Children, School Parties and those in need of special care, are the responsibility of their parents, guardians, teachers or carers, who must ensure that appropriate behaviour is followed in the auditorium. There is a Duty Manager at all performances who will be happy to help with any problems. The Capitol reserves the right to ask anyone causing a disturbance, to other patrons or staff, to leave the venue. All details on this website are correct at time of going to press. The Capitol reserves the right to alter programme details without prior notice.
Hirer’s Events
The Capitol frequently makes its facilities available for hire to local societies and non-professional companies. Whilst we attempt at all times to safeguard customers’ interests, The Capitol can accept no responsibility for the quality, content, discount policies or pricing of these events.
Data Protection
The Capitol is committed to upholding the data protection principles of good information handling practices. When processing your booking the box office will ask you your name, address, telephone number and email address for purposes of completing the transaction. You can choose to opt in for marketing updates if you wish.
