17 May 2021
We are excited to be able to welcome customers back to The Capitol from Friday 28th May 2021.
Please be rest assured we will be following all of the government guidelines and social distancing will remain in place until it is safe to remove. Hand sanitiser is readily available throughout the building and our staff will all be smiling underneath their face masks. We encourage all customers to use e-tickets where possible and please be reminded the venue will remain cashless until the government roadmap is complete.
Box office lines as well as counter bookings will be available from Monday 24th May so please feel free to call or pop in to the venue to and pick up one of our new Autumn 2021 brochures.
Any enquiries can be sent to firstname.lastname@example.org and we will be sure to get back to you as soon as possible
Thank you for your support and we look forward to opening our doors once again!
Matthew Effemey, Operations Manager
Booking Tickets Online
You can book online for all our shows and our system will allocate the best socially distanced seats available. Our theatre seating plan is shown below to assist you with your booking. Booking with us means booking with confidence, all customers will be offered a refund if a show can't go ahead as planned.
For a Show postponed to a later date:
• You will receive an email confirmation to confirm when a date change/refund has been processed.
• If you have not supplied an email address, you will receive a phone call to confirm.
• Refunds will be made to the credit/debit card with which you made your booking.
• Depending on your card provider, the refund could take up to 10 days to appear in your account
• If you paid with cash, then our Box Office will contact you to arrange a refund.
If you do have any questions regarding bookings please email email@example.com as our box office lines are closed.
We have various measures in place to ensure our customers have a safe visit and these are shown at the bottom of this page.
COVID19 SAFETY MEASURES (updated 18.11.20)
We have been granted the use of Society of London Theatre & UK Theatre's See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.
The following safety measures are in place at The Capitol:-
One way system, wherever possible
Socially distanced seating
Protective screens at counters
Staggered film times
E-ticketing system – simply show your e-tickets on your smartphone or give your name at the door
Additional cleaning throughout venue
Dedicated hand sanitising stations
Customers must wear face masks in the venue but they can be removed once sat inside the screen/auditorium to eat or drink.
We request all customers to use the NHS Test and Trace system on arrival. Please use your smart phone to download the free NHS Covid-19 app ahead of your visit. To download the app: http://orlo.uk/JGIAO or for help downloading http://orlo.uk/JxlNj
Customers will be asked to observe social distancing at all times in all areas.
We ask customers to sit in seats allocated to them in the row, not others, as that affects our socially distanced auditorium and may impede other customers.