AN IMPORTANT UPDATE FROM THE CAPITOL
The Capitol is open for cinema screenings and tickets can be booked online or by phone. The full range of health and safety measures published by the UK Cinema Association, and agreed by government, are in place. For more information, please check out our new Customer Journey video.
We have incorporated the following measures to allow you to visit us in a safe environment:-
• One Way System
• Socially Distanced Seating
• Protective Screens at Counters
• Staggered Film Times
• E-Ticketing System
• Contactless Payments
• Additional Cleaning throughout venue
• Dedicated Hand Sanitising Stations
Customers need to be aware that we are operating in line with current Government requirements.
We now have the NHS Test and Trace system in place. Customers entering our venue should use their smart phone to download the new free NHS Covid-19 app and check in on arrival. Customers who do not have a smart phone will be required to give their contact details to a member of our Staff.
Find out more and download the app: https://covid19.nhs.uk/
Get help downloading the app: https://covid19.nhs.uk/help-downloading.html
It is mandatory for face masks to be worn during your visit to our venue but they can be removed to consume food and drink. (Our bar is open half an hour before the first scheduled film).
Cinema Customers are allowed to purchase items from our Bar to eat/drink during a film.
Theatre Customers are only allowed to purchase items from our Bar via a table service. Details will be emailed to ticket holders prior to each show.
Cashless building so card only transactions please
Paperless ticketing – simply show your e-tickets on your smartphone or just give your name at the door
Please observe social distancing at all timesTickets can be booked online but to book more than 2 seats together, please telephone the box office who will be able to help you. We are not able to take a booking for more than 6 seats.
Box Office lines are open Monday to Friday 1.30pm - 8pm, Saturday 12.30pm - 8pm & Sunday 12.30pm - 5pm.
Please sit in the seats you are allocated in the row, not others, as that affects our socially distanced auditorium and may impede other customers.
Customers should arrive 20 minutes before the film start time.
We have been working hard to reschedule shows and we will continue to do this as much as possible. Your tickets will remain valid for any new confirmed date. Where a show cannot be rescheduled we will be automatically refunding all ticketholders. We will review future bookings and refunds as the situation continues.
"What Happens Now?"
• You will receive an email confirmation to confirm when a date change/refund has been processed.
• If you have not supplied an email address, you will receive a phone call to confirm.
• Refunds will be made to the credit/debit card with which you made your booking.
• Depending on your card provider, the refund could take up to 10 days to appear in your account
• If you paid with cash, then our Box Office will contact you to arrange a refund.
If you do have any questions regarding bookings please email email@example.com
We thank you for supporting The Capitol and look forward to welcoming you on your next visit.
For updates on the situation as it develops please head to: